Once you’re ready to redeem the voucher, unless your FTV appears in your Executive Club account (mine don’t) you’ll have to call BA to redeem it - and expect long wait times right now as there are plenty of other people trying to do the same thing.
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My most recent FTV, issued in November 2021 a full 18 months into the pandemic still doesn’t have any more information than this, which is incredibly frustrating given BA has had so much time to improve this process. The voucher number (either the PNR or 125 ticket number as explained above) is the only information you will be provided. What information can I find on my Future Travel Voucher? If you haven’t already, you might want to consider entering the details into a password-protected spreadsheet or shared document for ease of reference. Unfortunately, there’s no easy way to collate them. If you have cancelled multiple bookings, you will have multiple different vouchers - I already have four. Each passenger on the original booking will have their own separate 125 voucher but they will all be sent by email to the lead passenger’s account. The reference you will need to use your voucher is the six-digit PNR reference number from your original booking, which is also listed in the voucher email.įor most vouchers issued on or after July 2020 the 125 number is your voucher number.
Instead, it is the original ticket number. Some vouchers issued from July 2020 onwards can also be viewed in your Executive Club account.įor vouchers issued before July 2020 you will be given what looks like a voucher number for each passenger (starting with ‘125-‘) but confusingly, this is not the voucher number. How do I find my Future Travel Voucher?Īll vouchers have been sent to customers by email to the address associated with the cancelled booking. Now that travel has well and truly returned, you may be ready to redeem your voucher. However, if you did the cancelling, you’ll likely be given one of these vouchers for future travel.įor more TPG news delivered each morning to your inbox, sign up for our daily newsletter. It’s important to note that if BA cancelled your flight, rather than you doing the cancelling, you are legally entitled to a refund rather than a voucher and we would recommend a refund rather than the voucher. If you’ve cancelled or delayed upcoming travel booked through British Airways because of the pandemic, you may have received a credit voucher for the amount you originally spent, which BA calls a Future Travel Voucher. Editor’s note: This is a recurring post, regularly updated with new information and offers.
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